Getting Started
Once the decision has been made to transport your child to a program or facility, we require completion of the transport information form →. This provides our coordination team with information to assign the appropriate two-agent team. After submission, call us to discuss the transport plan, answer questions, and finalize logistics. Our team will review the intake process and confirm all details.
Transport timing is coordinated based on facility intake requirements and family preferences. Our standard approach is to coordinate pickup during early morning hours when the youth is at home. Parents meet the transport agents with required documentation, appropriate clothing for the youth, and any luggage.
Parents introduce the transport agents to the youth and explain that they will be accompanying them to the program. After introductions, parents step away to allow the two-agent team to establish rapport with the youth.
Transport Day
Our two-agent team arrives at the scheduled time. Parents meet the team with signed authorization documents, facility contracts if applicable, comfortable clothing for the youth, and any approved personal items or luggage.
Parents introduce the transport agents to the youth and provide reassurance. The two-agent team then takes responsibility for the youth, allowing parents to step back while remaining available if needed.
During Transport
One agent remains with the youth at all times while the other handles logistics. Our team maintains direct travel routes to minimize transit time and ensure timely arrival at the facility. Parents receive confirmation once the youth has been safely delivered to the program.
Our agents provide age-appropriate information about the program to help the youth understand what to expect. The two-agent team maintains a supportive environment throughout the journey.
Meals, snacks, and comfort items are provided during transport. Our teams carry entertainment options to help pass travel time. All transport agents are trained professionals focused on the safety and well-being of the youth in their care.
See the Parent's Guide and our FAQ for more information.